Frequently Asked Questions :- |
Do you have a Money Back Guarantee?
How long will it take for the goods to arrive?
Help - my shopping cart doesn't seem to work.
I'm a practitioner, can I recommend your products?
I have a shop, can we sell your products?
Do you have a Money Back Guarantee?
Yes. We sincerely believe in the quality of our products and that they can't be beaten for strength, purity, freshness and effectiveness.
However, if you are not satisfied for any reason then please contact us and we will either replace the product or offer you your money back if that is what you want.
We want you to try our products and are committed to helping you in your health quest. So for your peace of mind when ordering we have this unbeatable guarantee.
Don't hesitate to contact us if you require any further information.
There are a number of ways.
1) You can order online using our secure shopping cart system. The part of the shopping cart where credit card details are entered, is hosted on a secure server, similar to the ones used by Amazon and IBM. On this page you will be able to see a padlock indicating it's security.
On the early part of the hopping cart this padlock won't appear as it is not necessary. It only appears on the page where you enter credit card details.
2) You can order by phone. Just ring our order hotline and get through to a real person. If all of our lines are busy there is a special ordering answer machine on which you can leave a message. The next available operator will return your call.
Here are our contact details - click here.
3) You can order by post. Simply let us know what you want and make a cheque payable to Wellmore International Ltd.
Don't forget to include your name and address details.
How long will it take for the goods to arrive?
The goods are always sent by first class post within 48 hours of receiving the order.
So most goods will be delivered within a few days.
For international orders this will take a little longer. But these are still sent out quickly and by first class airmail.
This means that for almost everywhere on the planet, the goods will arrive within approximately 7 days.
Help - my shopping cart doesn't seem to work.
Occasionally your computer may be set to refuse cookies. This means that the shopping cart won't work on your computer.
A cookie is simply a piece of information that tells us what you want to order. If you have cookies "turned-off" then you will have to alter your settings on your browser.
Go into your browser's help menu and look for "cookie" or "cookies". This will tell you how to amend your settings.
Sometimes people install firewall software which cause problems. Our shopping cart is secure and won't cause any security breaches.
If you still have difficulties please telephone us.
Here are our contact details - click here.
I'm a health practitioner, can I recommend your products?
Yes.
If you are a health practitioner you may want to consider opening a practitioner's account with us.
We offer a sliding scale of discounts depending upon the size of your order.
We require evidence that you are a practitioner such as a copy of a certificate or a letterhead etc.
I have a shop, can we sell your products?
Whilst we have predominantly built our reputation selling direct to the public via mail order and the internet, we do allow certain retailers to stock our products.
If you are interested in doing so please contact us and we will supply you with more information.